PRIVACY POLICY

App Name: QwikFix Property Management
Effective Date: 24 February

1. Introduction

QwikFix Property Management (“we,” “our,” or “us”) is committed to protecting the privacy and security of users of the QwikFix Property Management mobile application (the “App”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application designed for property management, facility management, estate administration, resident services, maintenance tracking, financial management, and operational monitoring.

By downloading, accessing, or using the App, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that users voluntarily provide when using the App, including:

  • Full name
  • Phone number
  • Email address
  • Property/unit details
  • Resident identification details
  • Login credentials

2.2 Property and Management Data

As a property and facility management platform, the App may collect operational data such as:

  • Resident records
  • Service charge and payment records
  • Maintenance requests and logs
  • Asset and equipment records (generators, transformers, lifts, etc.)
  • Visitor and security logs
  • Utility data (water, power, diesel usage)
  • Complaints and helpdesk records

2.3 Automatically Collected Information

When users interact with the App, we may automatically collect:

  • Device type and model
  • Operating system version
  • IP address
  • App usage data
  • Log files and crash reports
  • Date and time of access

3. How We Use Your Information

We use the collected information for the following purposes:

  • To manage properties and estate operations
  • To track service charges and financial records
  • To process maintenance and service requests
  • To facilitate communication between residents, administrators, and property managers
  • To improve operational efficiency and service delivery
  • To generate reports for property owners and estate administrators
  • To enhance app performance, features, and user experience
  • To ensure safety, security, and fraud prevention

4. Legal Basis for Processing Data

We process user data based on:

  • User consent
  • Contractual obligations related to property and facility management services
  • Legitimate business interests
  • Compliance with applicable legal and regulatory requirements

5. Data Sharing and Disclosure

QwikFix Property Management does not sell, rent, or trade personal data to third parties.

However, we may share data with:

  • Authorized estate administrators and property managers
  • Property owners (where applicable for management reporting)
  • Trusted service providers (cloud hosting, analytics, payment processors)
  • Law enforcement or regulatory authorities when required by law or legal process

All third-party partners are required to maintain strict data confidentiality and security standards.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect user data, including:

  • Secure cloud database storage
  • Encrypted data transmission (SSL/HTTPS)
  • Role-based access control (Admin, Resident, Management)
  • Authentication and authorization systems
  • Regular system monitoring and updates

While we strive to use commercially acceptable means to protect data, no method of electronic storage or transmission is 100% secure.

7. Data Retention Policy

We retain user data only for as long as necessary to:

  • Provide property and facility management services
  • Maintain financial and operational records
  • Comply with legal, regulatory, and contractual obligations

Users may request deletion of their personal data, subject to operational and legal record-keeping requirements.

8. User Rights and Choices

Depending on applicable data protection laws, users may have the right to:

  • Access their personal data
  • Request correction of inaccurate information
  • Request deletion of their data
  • Restrict or object to certain data processing
  • Withdraw consent at any time (where applicable)

Requests can be submitted through the contact details provided below.

9. Children’s Privacy

The QwikFix Property Management App is not intended for use by children under the age of 13.
We do not knowingly collect personal information from children. If such data is identified, it will be promptly deleted.

10. Third-Party Services

The App may integrate with trusted third-party services such as:

  • Cloud hosting providers (e.g., Firebase or similar infrastructure)
  • Analytics tools
  • Payment processing services
  • Authentication and security services

These third parties operate under their own privacy policies and data protection obligations.

11. International Data Transfers

User data may be stored and processed on secure cloud servers located outside the user’s country of residence. By using the App, users consent to such transfers in compliance with applicable data protection laws.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal, operational, or technological requirements.
Any updates will be posted within the App and/or on the official app listing. Continued use of the App after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Information

For questions, complaints, or data requests regarding this Privacy Policy or data handling practices, please contact:

Company Name: QwikFix Property Management
App Name: QwikFix Property Management
Email: info@qwikfixgroup.com
Business Address: www.qwikfixgroup.com

14. Google Play Compliance Statement

QwikFix Property Management complies with Google Play Developer Policies and applicable data protection and privacy regulations regarding the collection, use, storage, and protection of user and operational data within a property and facility management environment.